Privacy Policy

1. Introduction

Welcome to My PG Manager ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and related services.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

• Name and contact information (email address, phone number)
• Business information (PG property details, location)
• Financial information (rent amounts, payment details)
• Tenant information (names, contact details, room assignments)
• Account credentials (username, encrypted passwords)

2.2 Usage Data

We automatically collect certain information about how you use our app:

• Device information (device type, operating system, app version)
• Usage patterns (features accessed, time spent in app)
• Performance data (crash reports, error logs)
• Location data (if you grant permission)

3. How We Use Your Information

We use your information to:

• Provide and maintain our PG management services
• Process payments and manage financial transactions
• Send notifications about rent due dates, expenses, and important updates
• Improve our app functionality and user experience
• Provide customer support and respond to inquiries
• Comply with legal obligations and resolve disputes
• Protect against fraud and unauthorized activities

4. Notifications and Communications

To help you run your PG and stay informed, we send messages through the following channels:

• In-app push notifications on devices where you use our apps
• WhatsApp, sent through Meta's WhatsApp Business Platform from our business account named "My PG Manager"
• SMS and email

We send these messages:

• Login codes (OTP) to verify your phone number or email when you sign in
• To tenants, on behalf of their PG owner: rent due and overdue reminders, payment receipts, notices and links to pay rent
• To PG owners and their team: payment alerts, daily dues summaries, reports, check-in/check-out and attendance reminders
• Account and subscription messages: plan renewal reminders, payment confirmations and account status updates

Tenants receive messages because their PG owner added their name and phone number or email to My PG Manager. The PG owner is responsible for informing their tenants and having their consent to be contacted about their tenancy.

To deliver these messages we share only what is needed (the phone number or email address and the message content) with our messaging providers: Meta (WhatsApp), our SMS and email delivery providers, and Expo/Google Firebase (push notifications). We never use your contact details for third-party advertising.

Your choices: PG owners control these messages in the app under Profile → Notification Settings:

• Messages to tenants: turn rent reminders and payment receipts on or off, and choose whether they go by WhatsApp, email and/or app notification. Both are on by default.
• Notifications to the owner: turn rent due alerts, payment alerts, check-in/check-out reminders and weekly and monthly summaries on or off, and choose WhatsApp, email and/or app notification for them.

Tenants who no longer want these messages can ask their PG owner or write to us at support@mypgmanager.com. Anyone can turn off app notifications in their phone's settings. Login codes and essential account messages, such as plan renewal reminders and a WhatsApp confirmation when a subscription is activated, are part of the service and are sent while you have an account.

4.1 Inactive Accounts

If a PG owner's account is not used for 30 consecutive days (no one, including the owner's team members, opens the app), we send the owner a reminder and mark the account inactive. While an account is inactive:

• Notifications of every kind (push, WhatsApp, SMS and email) to the owner, their team and their tenants are paused
• The owner's tenants cannot sign in to the tenant app
• No data is deleted. All properties, tenants, rent records and payments stay exactly as they were

The owner can reactivate the account at any time by opening the My PG Manager app and tapping Activate. Notifications and tenant access resume immediately. Login codes keep working while an account is inactive, so the owner can always sign back in. Inactivity does not change how long we keep data, which is described in Data Retention below.

5. Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:

• With your explicit consent
• To comply with legal obligations or court orders
• To protect our rights, property, or safety
• With trusted service providers who help us operate our app (under strict confidentiality agreements)
• In the event of a business merger, acquisition, or sale

6. Data Security

We implement appropriate security measures to protect your personal information:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication mechanisms
• Secure cloud storage with reputable providers
• Regular backups and disaster recovery procedures

7. Your Rights and Choices

You have the following rights regarding your personal information:

• Access and review your personal data
• Correct or update inaccurate information
• Delete your account and associated data
• Export your data in a portable format
• Opt-out of certain communications
• Restrict or object to certain data processing

7.1 Request Account and Data Deletion

If you wish to permanently delete your account and all associated data, you can submit a deletion request at any time. We will process your request within 30 days and permanently remove all your personal information from our systems.

8. Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this policy or as required by law. When you delete your account, we will permanently delete your data within 30 days, except for information we are required to retain for legal or regulatory purposes.

9. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will promptly delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on our website and updating the "Last Updated" date. Your continued use of our services after changes become effective constitutes acceptance of the revised policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at: